What should I do when upload is stuck at “Separating into scenes” or shows an error?
Retry a failed upload once, check your plan limit, then send us the details we need to investigate.
If the upload is still processing
Give the current upload time to finish before starting another one. If it eventually fails or shows an error, try the same upload once more.
Check the page limit before retrying
Pro can upload up to 10 pages at a time. If your script is longer, select 10 or fewer pages and upload it in sections. Premium supports unlimited pages per upload.
If you are already within your plan limit and Linus asks you to subscribe again, report the problem so we can check your access.
If the same upload fails again
There is no single upload setting that fixes every processing failure. Report the problem and include:
- a screenshot of the error or the stage where the upload stopped
- whether you are using iPhone, iPad, Android, or web
- your Linus app version
- the number of pages you selected
- whether the PDF is scanned, watermarked, locked, or password-protected
You do not need to send the whole script unless support asks for it.
If the upload finishes but the scene looks wrong
If lines are missing, mixed up, or assigned to the wrong character, use the separate missing-lines guide. That is a parsing problem rather than a processing failure.
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